How can we help?
Browse common questions or reach the right team directly.
Frequently asked
How do I get started?
Create a sandbox account, run a verification against the simulated providers, then request a demo to enable live vendors.
Are sandbox results real?
No. Sandbox verdicts are deterministic simulations, clearly labelled in the UI and API. They must never be used for real compliance decisions.
What is the difference between sandbox and live?
Sandbox uses simulated providers and test data for evaluation and integration. Live connects your real provider accounts and processes real data under your Order Form and DPA.
How do I connect a real provider?
On Growth and Enterprise plans, add the vendor credentials in Settings and switch the provider from sandbox to live.
Where is the API reference?
See the Docs for guides and the full API reference — base URL, authentication, every endpoint with request and response examples, and the error model.
How do I reach security, privacy or complaints?
Use the dedicated contacts below — security@, privacy@ and complaints@certivo.uk — so your request reaches the right team quickly.
Contact routes
| Team | Use for | |
|---|---|---|
| General support | support@certivo.uk | Product help, onboarding and account questions. |
| Security | security@certivo.uk | Vulnerability reports and security enquiries. |
| Privacy | privacy@certivo.uk | Data-protection requests and privacy questions. |
| Compliance | compliance@certivo.uk | AML, due-diligence and regulatory enquiries. |
| Complaints | complaints@certivo.uk | Formal complaints and dispute resolution. |
| Abuse | abuse@certivo.uk | Report misuse of the platform. |
Prefer a walkthrough? Request a demo and we will tailor it to your compliance program.